Shopping with AZ URBAN SPACE
Have a question? Start with these quick answers to common shopping questions.
How do I place an order?
Choose your items, select any available options, and add them to your cart. When you’re ready, proceed to checkout and enter your delivery and payment details. Review your order carefully before completing your purchase.
What payment methods can I use?
The available payment options are displayed at checkout. Choose the option that works best for you.
How much does shipping cost?
Enter your delivery address at checkout to see the available shipping options and costs before placing your order.
Do you ship to my location?
Enter your address at checkout to check whether delivery is available to your location. If no shipping option appears, contact us before placing an order.
When will my order arrive?
Review any delivery estimates shown at checkout and in your order updates. Delivery timing can vary by destination and shipping method.
How can I track my order?
If tracking is provided for your shipment, use the tracking link in your shipping update to check its progress.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you’d like to make. Changes or cancellations may not be possible once an order has been processed or shipped.
Can I return an item?
Please review our refund policy before purchasing for return eligibility, conditions, and instructions. Contact us if you need help understanding whether your item qualifies.
What should I do if my item arrives damaged or incorrect?
Contact us with your order number, a description of the issue, and clear photos of the item and packaging so we can help assess the problem.
Where can I find product details?
Check the product description and available options before ordering. If you need more information, contact us before making your purchase.
How do I get help with an order?
Use the contact details listed on our website. Include your order number, if you have one, and a brief description of your question so we can assist you.